“Ensuring your community content is accessible allows everyone to engage with your brand and is also a big step towards a more inclusive and welcoming community,” says Jenkins.
It takes practice and careful attention to move past those biases, which is where the best practices for accessible community management come in.
As both Craven and Jenkins explain, crafting your community management plans without considering how accessible your content is to a wider audience can quickly exclude people from participating in community events or even engaging with your game.
Accessibility isn’t a single task; it’s a process that touches every aspect of game development, including community management.