The announcement was made on the official @AskPlayStation Twitter account and included links to various support sites including the official PlayStation Support Youtube channel.
Contacting an actual human is still possible through the support websites, but Sony would rather you search for any existing solutions before contacting PlayStation Support directly.
Instead, those who need help will have to browse support websites in lieu of direct messaging on Twitter.
PlayStation is removing direct support via Twitter starting August 1st.
→ Full news story
You must be logged in to post a comment.
Want to submit Games content?
Animefice covers the latest Anime news.
Gamefice covers the latest Game news.
Screenfice covers the latest Film & TV news.
The Artifice is a long-form writing platform that covers a wide spectrum of art forms.