As you might expect, refund requests are a part of that conversation, and over the weekend posts cropped up on websites like NeoGAF and Reddit claiming that some No Man’s Sky owners were asking for — and receiving — refunds after playing the game for as long as 50 or more hours. While the veracity of these self-reported claims is unclear (Valve has since appended a special notice to the game’s Steam page noting that “the standard Steam refund policy applies to No Man’s Sky”), they managed to spark further public conversation among devs about refund policies on Steam and other game marketplaces.
If you played No Mans Sky for more than 10 hours and demand a refund, I think that’s a bit mean spirited.
Since then, the studio has been dealing with complaints from players who feel the game didn’t live up to their expectations.
How should devs feel about refund requests, and how can they design games that don’t incite them?